Community management and hiring talent for social: the example of General Mills

A quieter couple of weeks at the end of April, blessed with two public holidays, enabled me to catch up on (some of my) reading backlog. Among the articles bookmarked was one about community management at General Mills based on a talk by Aaron Miller: General Mills: Building a Team of Connected Community Managers — … Continue reading »

Recommendations and our (digital) reputation

Yesterday a blog post from JP Rangaswami got me thinking about the increasing value of an honest recommendation. Today a LinkedIn post by danah boyd got me thinking (a little bit more) about the future of work and some blurring lines (and also about what a dream job would look like!). Combined, they also got … Continue reading »

Network social movements: anger, hope and technology

Back in March this year, Gordon Ross wrote this great post reflecting on the role of power in organizations and its impact on social intranets projects. Reading that post left me musing on three topics: power as a relationship and the impact that has on our traditional notion of empowerment: in short, for someone to … Continue reading »

Stowe Boyd on why the future of work is cooperative

As I’ve shared here before, about a week ago I participated in the Social Now event where I got the opportunity to finally meet face-to-face Stowe Boyd, one of the best thinkers about the future of businesses and work. Stowe did the closing keynote of the event and if you want a summary & tweetable … Continue reading »

Reflections after Social Now: incremental or transformational?

Another year, another invitation to participate in the experts panel at Social Now, another great opportunity to meet smart people and discuss the future of businesses and work. This pretty much sums up the last few days I’ve spent in Lisbon at the event organised by my friend, and “gardener of change”, Ana Neves. With … Continue reading »

E20 Summit: the challenges of enabling the digital workplace

The Enterprise 2.0 Summit that took place last week in Paris featured a series of discussion panels dedicated to debating key concepts and challenges around the E2.0 theme. I was invited to participate in the panel entitled “Digital Workplace Framework”, aiming to shed some light on the building blocks & framework of the digital workplace, … Continue reading »

Thinking about the Social Web

Photo by Matthew Burpee on Flickr Several articles recently caught my attention and got me thinking about the current state of the Social Web. In the first one, Don Tapscott interviewed one of my favourite authors – Clay Shirky – on the Internet as a Distractor and Disruptor. At some point Shirky says: Five years ago, I was … Continue reading »

High resolution mockups as conversation starters

My event on the use of social tools such as blogs or social networks to foster dialogue and collective action around society and citizenship – Cidadania 2.0 – ended yesterday. It was the 3rd edition and I look at it as my contribution to a better Portugal by showing how citizens, local and national government … Continue reading »

Change agents at the office!

The concept is not new but maybe you have never heard of it. I’ve been musing about it for some time now. In fact, this is a long overdue post! I remember it coming back to my mind when reading The Power of Pull… Continue reading »

A book launch and a big data discussion

Back at the end of 2009 I, and other colleagues and teachers from the Porto Business School, were challenged to transform some previous work into chapters for a book about new trends in marketing intelligence. The challenge was accepted, we rolled up our sleeves, and the chapters started taking shape. A few trials and tribulations … Continue reading »

The art of work across different cultures

Working on a multinational company I know the challenge, and art required, in making different work styles come together towards a common organization and purpose. Culture – both country-specific culture and local company culture – counts. A lot! Language provides all sorts of “lost in translation” moments (some funnier than others). You learn that humor … Continue reading »

A look at Digital Workplace Trends in 2013

It is an exciting time for digital practitioners and 2013 promises to be a turning point for many organizations. The digital workplace concept is gaining momentum as organizations are beginning to realize that work is fundamentally changing This is one of the opening quotes that can be found in the Digital Workplace Trends Report 2013 … Continue reading »